World in dots

Frequently Asked Questions

Everything you need to know before hiring your next remote team member.

How long does it take to get candidates for my business needs?

For standard roles (admin, finance, marketing, customer service), we typically present 2-3 qualified candidates within 2-3 business days.

For specialized or technical positions, the process may take 5-7 days to ensure we find candidates with the exact skills and industry experience you need.

Once you select a candidate, they can start working within 48 hours. Our 2-week free trial begins immediately, so you can start seeing results right away.

Can you place someone for a specific job description?

Absolutely!

We specialize in custom placements based on your exact requirements.

Whether you have a detailed job description or just a general idea of what you need, we’ll work with you to define the role, find candidates with the right skills, and provide additional training if needed.

We’ve successfully filled everything from standard administrative roles to highly specialized positions like legal research specialists and e-commerce operations managers.

Are there fields you don't cover?

We cover most business functions including finance, administration, marketing, customer service, tech support, and legal assistance.

However, we don’t place candidates for roles requiring physical presence (manufacturing, healthcare services), highly regulated positions requiring local licensing (medical, legal advice), or roles involving sensitive security clearances.

If you’re unsure, just ask – we’ll be honest about whether we can help or recommend alternative solutions.

Why do you mostly work with Eastern European talent?

Eastern Europe offers a unique combination of high-quality education, strong work ethic, cultural alignment with Western business practices, and cost-effectiveness.

Many of our virtual assistants hold degrees in finance, law, IT, and business management, plus they have excellent English skills and understand Western communication styles.

They work during US business hours, share similar professional values, and offer 60% cost savings compared to US-based hires without sacrificing quality.

Can you help hire someone for onsite or hybrid roles?

Our specialty is remote-only positions.

We focus exclusively on virtual assistants who work remotely and have optimized our entire process (training, management, backup systems) around remote work success.

For onsite or hybrid roles, we’d recommend working with local staffing agencies who specialize in those arrangements.

What happens if a candidate leaves within the first month?

We provide a 90-day replacement guarantee.

If your virtual assistant leaves for any reason within the first 90 days, we’ll find and train a replacement at no additional cost.

This includes our full vetting process, training, and another 2-week trial period with the new candidate.

Our retention rate is over 90%, but we stand behind every placement.

What's the difference between virtual assistants and freelancers?

Virtual assistants work as dedicated team members with set hours in your timezone, focus primarily on your business, and invest in learning your systems and culture for long-term partnership.

Freelancers typically work on short-term projects for multiple clients, set their own schedules, and move between different assignments.

Our virtual assistants function as remote employees, not freelancers – they’re committed to your success and growth.

Who handles payroll taxes and employment compliance?

You don’t have to worry about payroll taxes.

Our virtual assistants work as independent contractors through our agency, so we handle all employment logistics, compliance, and administrative details.

You simply pay our monthly fee, and we take care of everything else. This eliminates the complexity of international hiring, tax compliance, and employment law issues.

How does the 2-week free trial work?

Your virtual assistant starts working on real projects for your business for 14 full days at no cost.

No credit card required, no contracts, no hidden fees.

They’ll complete actual work that benefits your business during this period.

After 2 weeks, if you’re satisfied (and 95% of our trials convert), you simply continue with monthly billing. If not satisfied, you part ways with zero obligation.

What legal protections does Hire Virtuals provide?

We provide comprehensive legal protections including confidentiality agreements signed by all virtual assistants, data security protocols that meet international standards, and professional liability coverage for our placements.

All virtual assistants sign strict NDAs before accessing any client information.

We also maintain comprehensive business insurance and ensure all our processes comply with GDPR and US data protection regulations. You’re fully protected legally and contractually.

Looking for Something Specific?

If you’re looking for niche talent or someone with expertise in your specific tools, systems, or industry — we’ve got you. Just tell us your needs and we’ll handle the rest.