
Customer Service and Sales
Get expert customer support and sales services, starting at $8/hr
Every specialist we place is pre-trained, vetted, and ready to handle your customers, close your leads, and deliver exceptional service that builds loyalty while you focus on business growth.
Popular Roles We Hire For
Customer Support Representative
- Resolve customer inquiries via email, chat, and phone (Zendesk, Salesforce)
- Troubleshoot product issues & process returns/refunds (CSAT/NPS improvement)
- Update CRM records for accurate customer data & escalate complex cases
- Optimize first-contact resolution (FCR) & reduce response time
Live Chat Specialist
- Monitor live chat channels to resolve inquiries in real-time
- Provide instant product guidance
- Assist customers through checkout
- Collect & document feedback (NPS, testimonials) to improve customer experience
- Maintain <60-second response time (SLA compliance, FCR optimization)
Sales Development Representative
- Qualify inbound leads (website forms, LinkedIn, chat)
- Conduct high-impact discovery calls to identify pain points & align solutions
- Prospect research (LinkedIn Sales Navigator, company databases) to personalize outreach
- Schedule demos for AEs with qualified leads
- Maintain CRM pipeline for accurate forecasting & reporting
Order Processing Specialist
- Process & verify online orders (Shopify, WooCommerce, Magento)
- Coordinate with shipping teams (3PL, FedEx, UPS) for on-time delivery
- Send automated confirmations & tracking updates
- Handle modifications/cancellations (returns, exchanges) with minimal escalations
- Monitor inventory levels (ERP systems) & trigger stock alerts to prevent backorders
Customer Success Coordinator
- Onboard new customers (product training, documentation, best practices)
- Conduct satisfaction check-ins (CSAT/NPS surveys)
- Identify upsell/cross-sell opportunities
- Develop customer success case studies (ROI metrics, testimonials)
- Track health scores & usage trends (Gainsight, HubSpot)
Appointment Setter
- Execute high-volume outbound calls
- Schedule consultations/demos
- Pre-qualify prospects (needs, budget, timeline)
- Automate calendar invites & reminders (Zapier, Salesforce)
- Follow up on no-shows (email/SMS) to recover missed opportunities
Need Something Specific?
If you’re looking for niche financial talent or someone with expertise in your specific tools, systems, or industry — we’ve got you. Just tell us your needs and we’ll handle the rest.
Why we recommend to hire Eastern European talents?
Strong communication skills
Fluent English, direct communication, and no need to "translate" instructions or expectations.
Western business mindset
Proactive problem-solvers who understand deadlines, structure, and accountability.
Top-tier professional education
Many hold degrees in finance, law, IT, and management — plus strong international experience.
Time zone alignment
Full overlap with EST and CST hours, making real-time collaboration effortless.
High output, low friction
Less handholding, fewer do-overs, and a level of independence you can actually rely on.
Global experience and tools
Many of our VAs now live or work across the U.S., Canada, Europe — ready to support your business without location friction.
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