Customer Service and Sales

Get expert customer support and sales services, starting at $8/hr

Every specialist we place is pre-trained, vetted, and ready to handle your customers, close your leads, and deliver exceptional service that builds loyalty while you focus on business growth.

No-Risk Trial, Pay Only If Satisfied

Remote customer success specialist providing proactive support, onboarding clients, and driving retention through strategic engagement and satisfaction

Milica

Remote Customer Success Specialist

 

→ Maintained 4.8/5 customer satisfaction rating across 280+ interactions
→ Reduced customer response time from 24 hours to 90 minutes
→ Increased customer retention by 31% through proactive follow-up systems

 

Remote sales representative prospecting leads, closing deals, and driving revenue growth through virtual client engagement

Andriy

Remote Sales Representative

 

→ Generated 240+ qualified leads resulting in $180K pipeline value
→ Achieved 18% conversion rate on cold outreach vs. 2% industry average
→ Booked 85+ discovery calls for sales team within 6-month period

Remote live chat support manager overseeing customer interactions, training agents, and optimizing response strategies for seamless digital support

Jelena

Remote Live Chat Support Manager

 

→ Handled 150+ daily chat conversations with 92% first-contact resolution
→ Converted 23% of chat inquiries into qualified sales opportunities
→ Built FAQ system reducing repetitive questions by 67%

Popular Roles We Hire For

Customer Support Representative

  • Resolve customer inquiries via email, chat, and phone (Zendesk, Salesforce)
  • Troubleshoot product issues & process returns/refunds (CSAT/NPS improvement)
  • Update CRM records for accurate customer data & escalate complex cases
  • Optimize first-contact resolution (FCR) & reduce response time

Live Chat Specialist

  • Monitor live chat channels to resolve inquiries in real-time
  • Provide instant product guidance
  • Assist customers through checkout
  • Collect & document feedback (NPS, testimonials) to improve customer experience
  • Maintain <60-second response time (SLA compliance, FCR optimization)

Sales Development Representative

  • Qualify inbound leads (website forms, LinkedIn, chat)
  • Conduct high-impact discovery calls to identify pain points & align solutions
  • Prospect research (LinkedIn Sales Navigator, company databases) to personalize outreach
  • Schedule demos for AEs with qualified leads
  • Maintain CRM pipeline for accurate forecasting & reporting

Order Processing Specialist

  • Process & verify online orders (Shopify, WooCommerce, Magento)
  • Coordinate with shipping teams (3PL, FedEx, UPS) for on-time delivery
  • Send automated confirmations & tracking updates
  • Handle modifications/cancellations (returns, exchanges) with minimal escalations
  • Monitor inventory levels (ERP systems) & trigger stock alerts to prevent backorders

Customer Success Coordinator

  • Onboard new customers (product training, documentation, best practices)
  • Conduct satisfaction check-ins (CSAT/NPS surveys)
  • Identify upsell/cross-sell opportunities
  • Develop customer success case studies (ROI metrics, testimonials)
  • Track health scores & usage trends (Gainsight, HubSpot)

Appointment Setter

  • Execute high-volume outbound calls
  • Schedule consultations/demos
  • Pre-qualify prospects (needs, budget, timeline)
  • Automate calendar invites & reminders (Zapier, Salesforce)
  • Follow up on no-shows (email/SMS) to recover missed opportunities

Need Something Specific?

If you’re looking for niche financial talent or someone with expertise in your specific tools, systems, or industry — we’ve got you. Just tell us your needs and we’ll handle the rest.

How to Hire Customer Support Rep Through Us
1

Share Your Needs

  • The tasks you want handled
  • Tools or platforms you use
  • Preferred working hours or time zone
  • Any must-have experience
2

We Match You Fast

  • Skill-tested, background-verified candidates
  • Alignment with your tools, timezone, and budget
  • Delivery in 3–10 business days
  • No hiring fees
3

Start Your Free Trial

  • Dedicated onboarding support
  • Check-ins and feedback collection
  • Free replacement if needed
  • Full flexibility to scale up or pause

Why we recommend to hire Eastern European talents?

volume

Strong communication skills

Fluent English, direct communication, and no need to "translate" instructions or expectations.

trend

Western business mindset

Proactive problem-solvers who understand deadlines, structure, and accountability.

settings

Top-tier professional education

Many hold degrees in finance, law, IT, and management — plus strong international experience.

location

Time zone alignment

Full overlap with EST and CST hours, making real-time collaboration effortless.

cloud

High output, low friction


Less handholding, fewer do-overs, and a level of independence you can actually rely on.

globus

Global experience and tools

Many of our VAs now live or work across the U.S., Canada, Europe — ready to support your business without location friction.

Compare Hiring Options

Doing All Yourself

  • 40-80 days to hire
  • Wasted time & ad spend
  • Low candidate quality
  • None support
  • Low flexibility
  • Low access to talent pool
  • 0-10% salary savings
  • You handle all paperwork

Hire Virtuals

  • 3–10 days to hire
  • $0 hiring cost
  • Pre-vetted candidates
  • Full ongoing support
  • Flexibility
  • Access top 1% world talent
  • 50–70% salary savings
  • We handle all paperwork
Calculate My Savings

Traditional Agency

  • 20-50 days to hire
  • Fee 20%+ of annual salary
  • Basic support
  • Medium candidate quality
  • Low flexibility
  • Some access to talent pool
  • 0-20% salary savings
  • You handle all paperwork