Terms and Conditions

Effective Date: [01-07-2025]
Last Updated: [21-07-2025]

1. Agreement Overview

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Hire Virtuals (“Company,” “we,” “us,” or “our”) governing your use of our virtual assistant services and website.

By accessing our website, engaging our services, or entering into a service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Service Description

2.1 Virtual Assistant Services

Hire Virtuals provides a platform connecting clients with pre-vetted, industry-specialized virtual assistants (“VAs”) primarily based in Eastern Europe. Our services include:

VA Matching: Connecting clients with suitable virtual assistants based on industry requirements and skill sets
Consultation Services: Strategy sessions to assess workflow and delegation opportunities
Account Management: Ongoing support and performance monitoring
Training and Development: Industry-specific training for virtual assistants
Backup Coverage: Secondary VA support to ensure service continuity

2.2 Service Limitations

We act as an intermediary service provider, not an employment agency
VAs remain independent contractors, not employees of the client
We do not guarantee specific business outcomes or results
Services are subject to VA availability and capacity

3. Eligibility and Account Requirements

3.1 Eligibility

To use our services, you must:

Be at least 18 years old or the age of majority in your jurisdiction
Have the legal authority to enter into binding agreements
Operate a legitimate business or professional practice
Provide accurate and complete registration information

3.2 Account Registration

You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized access or security breaches
One account per business entity unless multiple accounts are pre-approved
False or misleading information may result in account suspension or termination

4. Service Packages and Trial Terms

4.1 Free Trial Period

Duration: 14 days from VA assignment date
Scope: Access to assigned VA for up to [8] hours a day during trial period
No Payment Required: No credit card or upfront payment necessary
Conversion: Trial automatically ends after 14 days; continued service requires active subscription

4.2 Paid Subscriptions

Monthly Plans: Recurring monthly billing for ongoing services
Custom Packages: Tailored solutions based on specific business requirements
Service Levels: Different tiers available based on hours, specialization, and support level

4.3 Service Modifications

We reserve the right to modify service offerings, pricing, and terms with 30 days’ written notice to active clients.

5. Payment Terms and Billing

5.1 Pricing and Fees

All prices are listed in US Dollars unless otherwise specified
Pricing includes VA compensation, platform fees, and account management
Additional services (rush projects, specialized training) may incur extra charges
Applicable taxes will be added based on your billing location

5.2 Billing and Payment

Payment Schedule: Monthly billing in advance for subscription services
Payment Methods: Credit card, ACH transfer, or other approved methods
Auto-Renewal: Subscriptions automatically renew unless cancelled
Late Payments: Services may be suspended for accounts 7+ days overdue
Failed Payments: Multiple failed payment attempts may result in service termination

5.3 Refunds and Credits

Trial Period: No charges during 14-day trial; no refunds necessary
Service Credits: Provided for documented service interruptions or quality issues
Cancellation: No refunds for partial months; service continues through paid period
Dispute Resolution: Payment disputes must be raised within 30 days of billing

6. Client Responsibilities and Obligations

6.1 Service Utilization

Clear Communication: Provide clear instructions and expectations to assigned VAs
Professional Conduct: Maintain respectful and professional interactions
Task Appropriateness: Ensure delegated tasks are suitable for remote completion
Feedback: Provide timely feedback on VA performance and service quality

6.2 Information and Access

Accurate Information: Provide truthful and complete business information
System Access: Grant necessary access to tools, platforms, and information required for task completion
Security: Maintain appropriate security measures for shared accounts and sensitive data
Compliance: Ensure all delegated tasks comply with applicable laws and regulations

6.3 Prohibited Activities

Clients may not:

Request VAs to perform illegal, unethical, or inappropriate tasks
Attempt to directly hire VAs outside our platform during active service period
Share login credentials or allow unauthorized access to our platform
Use services for competitor research or business intelligence gathering against Hire Virtuals

7. Virtual Assistant Standards and Performance

7.1 VA Qualifications

Pre-Screening: All VAs undergo comprehensive vetting and background checks
Industry Training: Specialized training in relevant business tools and processes
English Proficiency: Professional-level English communication skills
Work Schedule: Commitment to work during agreed-upon hours (typically US business hours)

7.2 Performance Standards

Quality Metrics: VAs are evaluated on accuracy, timeliness, and professionalism
Response Times: Standard response times during agreed working hours
Availability: Scheduled availability with backup coverage for absences
Professional Development: Ongoing training and skill development

7.3 Performance Issues

Escalation Process: Clear procedures for addressing performance concerns
Replacement Policy: VA replacement available for persistent performance issues
Documentation: Performance issues must be documented and communicated promptly

8. Intellectual Property and Confidentiality

8.1 Client Intellectual Property

Clients retain ownership of all intellectual property, data, and confidential information
VAs and Hire Virtuals receive limited license to use client information solely for service delivery
All work product created during service delivery belongs to the client

8.2 Hire Virtuals Intellectual Property

Hire Virtuals retains ownership of our platform, methodologies, and proprietary processes
Clients receive limited license to use our platform during active service period
Client feedback and suggestions may be incorporated into service improvements

8.3 Confidentiality

Non-Disclosure: VAs and Hire Virtuals staff sign comprehensive confidentiality agreements
Data Protection: Client information is protected according to our Privacy Policy
Security Measures: Industry-standard security protocols for data handling and storage

9. Limitation of Liability

9.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR LIABILITY IS LIMITED TO THE AMOUNT PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES
WE DO NOT GUARANTEE SPECIFIC BUSINESS OUTCOMES OR RESULTS

9.2 Force Majeure

We are not liable for service interruptions due to:

Natural disasters, pandemics, or acts of God
Government actions, regulations, or legal restrictions
Internet outages, technical failures, or third-party service disruptions
VA illness, emergency, or unavailability beyond reasonable control

9.3 Third-Party Integrations

We are not responsible for failures or issues with third-party tools and platforms
Clients are responsible for maintaining their own accounts and licenses for business tools
Integration support is provided on a best-effort basis

10. Termination and Cancellation

10.1 Client Termination Rights

Trial Period: Cancel anytime during 14-day trial with no obligations
Monthly Subscriptions: Cancel with 30 days’ written notice
Immediate Termination: Available with forfeiture of any remaining service period

10.2 Hire Virtuals Termination Rights

We may terminate services immediately for:

Breach of Terms: Violation of these Terms or service agreements
Non-Payment: Failure to pay fees within specified timeframes
Inappropriate Conduct: Abusive or inappropriate behavior toward VAs or staff
Illegal Activity: Use of services for unlawful purposes

10.3 Post-Termination

Data Access: 30-day grace period to retrieve client data and information
Non-Solicitation: 12-month restriction on directly hiring assigned VAs
Final Billing: Pro-rated charges for partial service periods
Return of Materials: Return or destruction of confidential client information

11. Dispute Resolution

11.1 Initial Resolution

Direct Communication: Parties agree to attempt good-faith resolution of disputes
Escalation Process: Formal complaint procedures for unresolved issues
Mediation: Optional mediation through mutually agreed mediator

11.2 Binding Arbitration

Arbitration Requirement: Disputes not resolved through direct negotiation shall be settled through binding arbitration
Arbitration Rules: Governed by [Arbitration Association] Commercial Arbitration Rules
Location: Arbitration conducted in [City, State/Country]
Language: Proceedings conducted in English

11.3 Class Action Waiver

Parties waive the right to participate in class action lawsuits or class-wide arbitration proceedings.

12. Governing Law and Jurisdiction

12.1 Applicable Law

These Terms are governed by the laws of [State/Country], without regard to conflict of law principles.

12.2 Jurisdiction

For matters not subject to arbitration, parties consent to the exclusive jurisdiction of courts in [City, State/Country].

12.3 International Considerations

Cross-Border Services: Services may involve international data transfers and cross-border transactions
Local Compliance: Clients remain responsible for compliance with local laws and regulations
Currency: All financial terms referenced in US Dollars unless otherwise specified

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between parties.

13.2 Modifications

Updates: We may modify these Terms with 30 days’ notice to active clients
Notification: Changes communicated via email and website posting
Continued Use: Continued use of services constitutes acceptance of modified Terms

13.3 Severability

If any provision is deemed invalid or unenforceable, the remainder of these Terms remains in full effect.

13.4 Assignment

Client Assignment: Clients may not assign rights without our written consent
Hire Virtuals Assignment: We may assign our rights and obligations with reasonable notice

13.5 Waiver

Failure to enforce any provision does not constitute a waiver of future enforcement rights.

14. Platform Usage Terms

14.1 Website and Platform Access

Authorized Use: Platform access limited to legitimate business purposes
Security: Users responsible for maintaining account security and access credentials
Prohibited Activities: No hacking, reverse engineering, or unauthorized access attempts

14.2 Content and Communications

User Content: Users retain ownership of uploaded content but grant us license for service delivery
Communication Monitoring: We may monitor communications for quality assurance and training
Content Standards: All communications must be professional and appropriate

14.3 System Availability

Service Levels: We strive for 99.5% platform uptime but do not guarantee uninterrupted access
Maintenance: Scheduled maintenance performed during low-usage periods with advance notice
Support: Technical support available during standard business hours

15. Industry-Specific Terms

15.1 Professional Services (Legal, Accounting, Healthcare)

Regulatory Compliance: Clients responsible for ensuring VA tasks comply with professional regulations
Confidentiality: Enhanced confidentiality measures for sensitive professional information
Supervision: Appropriate professional supervision required for regulatory compliance

15.2 E-commerce and Retail

Customer Data: Special handling procedures for customer personal information
Platform Integration: Support for major e-commerce platforms and tools
Peak Periods: Flexible support during high-volume periods (holidays, sales events)

15.3 Technology and SaaS

Technical Skills: VAs with specialized technical training and certifications
Development Support: Support for software development processes and tools
Security Protocols: Enhanced security measures for technical environments

16. Contact Information

For questions regarding these Terms or our services:

Email: irina@hirevirtuals.com
Address: 8 THE GRN STE A, DOVER, DE 19901
Phone: +1 (347) 718-28-20
Business Hours: 8 AM – 5:00 PM (EST Time)

ACKNOWLEDGMENT: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms are effective as of the date you first access our services or website.

Last Updated: [21-07-2025] Version: 2